Yes, Feelstars videos are designed to work with all devices. You will be prompted to choose your device when you start your video.

All devices use the Feel Connect app to connect to any media. Feel Connect instructions and user guide can be found at feel-technologies.com

Shortly after your order is submitted, you’ll receive an email containing credentials to login to your account area and gain access to your free video along with additional offers. If you have not received an email, please check your SPAM folder. If you still do not see an email, you may have provided an incorrect email address or the email may have been blocked. Please Contact Us to resend your download links.

Your Kiiroo device will connect with hundreds of free videos in Pornhub’s Interactive channel.

Yes, your order is billed to either “CCBill” or “Epoch” on your credit card statement.

We use your personal information only for billing the transaction. Your information is never sold, rented or shared with any other service or company.

Our shipping partners require that all order outside of the United States require a phone number in order to be processed. This is due to circumstances where Customs in your country may need to contact you. We never distribute, sell, or trade your contact information and it is only used for shipping and fulfillment.

We use CCBill to process all our transactions. Both processors use the most advanced encryption technologies, which ensures you a secure transaction.

Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card.

Once your order is submitted, you be emailed an order. Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses cannot be modified once an order is submitted.

Use your desired method listed on Contact Us page.

In the event that a cancellation is requested, we, as Feelstars, will attempt to cancel your order if alerted within 1 hour of placing the order. We will cancel it and issue a FULL refund. However, we are unable to guarantee a successful cancellation if the products have shipped already. If the products have shipped already, you can return unopened orders to our warehouse for a refund. The product(s) need to be returned and in our warehouse within 7 days from the delivery date indicated by the carrier in association with your tracking details.

We do not accept any open box returns. If unopened, we will provide you with a return label to send it back to us and you will receive a refund once the item is received.

Please contact us with detailed instructions including what type of device and when the error started. Replacement items are sent within 48 hours of deeming the item having a manufactuerer's defect.

Yes, your order is shipped in plain packaging with no reference to sexual content. The shipper is “Kiiroo” on the shipping label.

Orders are processed Monday through Friday 8 AM - 5 PM Eastern Standard Time. All order ship within 72 hours after completion. Any order placed on Saturday or Sunday will be processed at the warehouse and shipped the following Monday.

Currently we are offering free shipping to any country we ship to (minimum $100 purchase).

We ship within the USA, Canada, Europe, and several countries in other regions. We do not ship to the following countries: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen

Most tracking numbers will work within 24 hours of receipt of the e-mail notification. If you have received your tracking number but still can’t track your package 48 hours later, please contact us.

You are responsible for paying tax designated by your country or region. This may be requested by the courier at time of delivery.

No, we do not require a signature for delivery.

Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as "Kiiroo ". There will be no reference to "Sex Toy", “Kiiroo”, or any other identifying description related to products designed for adults.

Contact Us to make changes to your shipping address.

If a package is refused upon delivery and returned to our facility, the product value will be refunded upon receipt, less a restocking fee as well as the shipping fee charged by the courier to return the package to our facility.

All orders within the United States are shipped via USPS. Orders outside the United States are shipped UPS or GSW depending on location.

Our facility ships packages Monday thru Friday. Orders usually ship within 2 business days from the date that payment is finalized. Shipping within the Continental United States usually takes 3 business days. Shipping outside the Continental United States varies by location and customs.